Frequently Asked Questions
What is My Lunar Phase?
My Lunar Phase is a poster with the current moonphase of your special moment. For example, the moon under which your baby was born, your wedding day or an other moment to cherish.
Where is My Lunar Phase located?
We are a Dutch company, located in Breda.
What size is the poster?
We have two different sizes: Large: 50 x 70 cm (19.7 x 27.6 inch) and Medium: 40 x 50 cm (15,7 x 19,7 inch).
What kind of paper do you use?
We use deep matte 150 g/m² paper.
Can I get a preview of my moonphase?
If you want a preview of the moonphase of your special moment, you can send us an email with your request at firstname.lastname@example.org and we will send you the moonphase as soon as possible.
Is a frame included?
A frame is not included, but you can purchase a 50x70cm frame at various stores.
Do you ship to my country and what are the cost?
We ship worldwide and shipping within the EU is free! We charge an additional €18 to ship outside the EU.
How long does the delivery take?
The delivery time varies depending on what country you order from.
The Netherlands: 5-7 business days.
Europe: 7-10 business days.
Rest of the World: 10-14 business days.
What payment options do you offer?
You can pay your order with iDeal, Paypal, Visa, Mastercard, KBC/CBC, Belfius, and Bancontact / Mister Cash.
I've made a mistake in my order, can you change it?
Up to 6 hours after you’ve placed your order we can make changes to it. E-mail your changes to email@example.com or reply to the order confirmation.
I would like to make a complaint, how do I do?
All complaints (damaged or defective posters) should be made within one week from the received delivery. Complaints should be sent to firstname.lastname@example.org.
Can I return my poster?
As My Lunar Phase posters are custom made, we unfortunately can’t accept returns or offer refunds unless your poster arrived damaged.
I have more questions, how do I contact you?
E-mail us at email@example.com.